Refund policy
Returns & Refunds
We hope you love every piece you bring home from Slow Down Market.
If something isn’t quite right, we’re here to help.
Our Return Policy
Most items may be returned within 30 days of delivery.
To be eligible for a refund, items must be returned in the same condition in which they were received, with all original packaging, tags, and accessories included.
Once we receive your return, we’ll carefully inspect it before processing your refund.
Approved refunds are issued to your original payment method.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
You may use the shipping carrier of your choice, though we recommend using a trackable shipping service.
Original shipping charges are non-refundable.
Vintage & One-of-a-Kind Pieces
Many of the vintage and antique pieces we offer have lived a life before finding their way to you. Small signs of age and character are part of what make each piece unique.
Every vintage item is carefully inspected, photographed, and documented before shipment.
Vintage items may be returned within 30 days, provided they are returned in the same condition in which they were received.
Handmade Furniture
Our farmhouse tables and other custom furniture are handcrafted specifically for each customer.
Because of their custom nature, these items are final sale and cannot be returned or exchanged.
If your order arrives damaged, please contact us right away so we can make it right.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange.
Damaged or Incorrect Orders
We carefully inspect every order before it leaves our workshop.
If your order arrives damaged, defective, or if we’ve accidentally sent the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Photos of the item and packaging
We’ll work with you to resolve the issue as quickly as possible, including providing a replacement, repair, or refund when appropriate.
Return Condition
Returned items must be in the same condition in which they were received.
Items showing signs of use, damage, washing, assembly-related damage, missing parts, or alterations may not qualify for a refund.
How to Start a Return
To begin a return:
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Sign in to your customer account.
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Open your order.
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Select the item(s) you’d like to return.
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Follow the instructions provided.
If you have any questions, we’re always happy to help.
Questions?
If you need assistance before placing an order or during the return process, please contact us at:
We’ll get back to you as soon as we can.