Returns & Refunds

We want you to feel good about the things you choose to bring into your home. If something arrives and simply isn’t right for your space, we’re here to help.

Most items may be returned within 30 days of delivery.

To be eligible for a refund, your item must be returned in the same condition in which it was received, with all original packaging, tags, and accessories included.

Once your return arrives, we’ll carefully inspect it before processing your refund. Approved refunds are issued to your original payment method.

Return Shipping

For standard returns, you are responsible for return shipping costs. You may use the shipping carrier of your choice, though we recommend a trackable shipping service.

Original shipping charges are non-refundable.

For international returns, you are also responsible for any customs fees, duties, taxes, or other import or export charges associated with returning an item.

Vintage & One-of-a-Kind Pieces

Many of the vintage and antique pieces we gather have lived a life before finding their way to you. Small signs of age and character are part of what make each one unique.

We carefully inspect, photograph, and document every vintage piece before it leaves us so you can choose thoughtfully.

Vintage items may be returned within 30 days, provided they are returned in the same condition in which they were received.

Final Sale Items

Items marked Final Sale are not eligible for return or exchange.

Damaged or Incorrect Orders

We take care with every order before it leaves us. If yours arrives damaged or defective, or if we’ve accidentally sent the wrong item, please contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and photos of the item and packaging. We’ll work with you to make things right, including a replacement or refund when appropriate.

Return Condition

Returned items must be in the same condition in which they were received.

Items showing signs of use, damage, washing, assembly-related damage, missing parts, or alterations may not qualify for a refund.

How to Start a Return

To begin a return:

1. Sign in to your customer account.
2. Open the order you’d like to return.
3. Select the item or items you’d like to return.
4. Follow the instructions provided.

If you’re returning an order from outside the United States, please contact us before shipping it back so we can provide the appropriate instructions and help avoid unnecessary customs delays or fees.

Questions?

If you’re unsure about a return or simply need a little help, please write to us at care@slowdownmarket.com. We personally read every message and will get back to you as soon as we can.